Where to start
What do you want to solve first?
Recommendation for Support & Customer Success
Change my choiceKeep knowledge when someone leaves
The workaround only your senior support rep knows can end up in a document
Two agents, each to turn on. The tribal knowledge miner spots undocumented workarounds in your conversations and synced chat channels. The departure interviewer prepares, for the person you name, a guide based on their activity. You review the documents in the Review Center.
Example
Our support lead is leaving: which topics should we get them to document first?
Tailored questions drawn from what they created, connected and looked up in Ragnight, then documents to review in the Review Center.
Illustrative example. Your answers will come from your own documents.
What you can do
- Prepare the exit interview for a departing senior support rep
- Spot undocumented knowledge in your synced chat channels
- Pick interview topics from the person's activity in Ragnight
- Review the documents produced in the Review Center
Connect first
The product in action
From a question to an agent, in four steps
What you will see in the app, from the first question to creating an agent.
All recommendations
Every combination has its own page, which you can keep or share with your team.
Support & Customer Success
Sales
HR
Legal
Marketing
Finance
Leadership
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