Tribal Knowledge
The knowledge nobody wrote down, captured before it walks out the door
An undocumented procedure, the reason behind a decision, a pitfall only one expert knows about. Ragnight surfaces this tribal knowledge and turns it into searchable documents, no badges, no gamification score.
Analyzing her footprint…
· 4 knowledge bases built
· 12 supplier sources managed
· 38 questions asked in the last 90 days
"When a supplier goes over €50K, you route it through manual approval. Why that exception, and who else knows about it?"
How it works
Three ways to capture what nobody writes
The lever is never a score or a badge. It's a targeted nudge, at the right moment, on the right topic.
The passive miner
Re-reads internal conversations and connected Slack/Teams/email threads every week, and picks out decisions mentioned by several different people.
The departure interview
Generates a personalized interview guide from the real footprint of the person leaving — never a generic HR questionnaire.
"Document what I know"
Open to everyone. Suggests topics from real signals (a question asked twice with no answer), then digs deeper with a second round of questions.
Never a template questionnaire
12 tailored questions, not 12 HR questions
Ragnight analyzes what the person actually did in the company (bases they built, sources they manage, questions they asked) and generates precise questions about their trade-offs, exceptions, key contacts. An expert leaves out roughly 71% of the steps when describing their work off the cuff: the second round of questions exists to go get exactly that.
Answer by voice or in writing. Nothing gets filed into a knowledge base without human sign-off.
Round 1
"How do you handle a supplier exception above €50K?"
Round 2 — digs into the gap
"You mentioned a manual approval. Who else can trigger it if you're out?"
What this actually changes
Before
- The expert leaves, and nobody knows what they knew
- "Document your work" goes nowhere
- Whoever takes over relearns everything the hard way
- Critical knowledge lives in exactly one head
With Ragnight
- A tailored interview guide generates itself
- The nudge targets one precise topic, not "document everything"
- The knowledge becomes a document the whole team can search
- An expert leaving stops being an emergency
In practice
A retirement should never be an emergency again
The logistics lead is leaving in six weeks. The interview takes an hour, spoken. Three days later, four structured documents are waiting for sign-off in the Review Center. The knowledge stays, even when the person doesn't.
4 documents awaiting review
The next departure shouldn't cost what your team knows
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