For support & customer-success teams
The AI that answers customers with your company's memory
Your agents — and your chatbots — find the right answer in your documentation, FAQs and history, and cite it. No more ten-minute searches.
A customer is waiting, the agent digs through five tools, and ends up improvising. Ragnight gives support your company's memory: every answer is sourced, current and consistent — whoever the agent is.
The problem, today
How it works
Connect your support sources
Product docs, knowledge base, FAQs, past tickets — in a few clicks, no developer.
Plug in your assistant
ChatGPT, Claude, your chatbot or your helpdesk query the same memory via API or MCP.
Cited, up-to-date answers
Every answer links to its source document. Sync keeps everything current automatically.
What it changes
Faster resolution
Agents get the right answer in seconds, without switching tools.
Consistent, cited answers
One source of truth, verifiable by anyone on the team.
Faster agent onboarding
New hires ramp up faster: the company's memory answers for them.
EU-hosted, GDPR
Your conversations and customer data stay in Europe, isolated and encrypted.
Ready to activate
The Support & Product pack
One knowledge base, the right connectors and preconfigured agents — activated together.
Web support chat
answers visitors on your site — sourced replies + lead capture
FAQ from chat
turns recurring questions into FAQ entries
Gap filler
drafts the content people ask for but is missing
Trust guard
re-audits answers given to customers and flags unsupported ones
Expert router
routes to the right person when the base can't answer
In action
« Does the Pro plan include API export? »
→An answer citing the Pro sheet and the quota table — verifiable in one click.
« What's the refund procedure? »
→The steps, cited from your support docs and always current.
Track tickets deflected to self-service and the % of sourced answers, right in the agent dashboard.
Activate this packFrequently asked questions
Can we use it inside our current support tool?
Yes. Ragnight exposes an API and an MCP connector: your helpdesk, chatbot or ChatGPT/Claude query the base without changing tools.
How do you avoid made-up answers?
Answers are grounded in your documents and cited; the assistant says "I can't find it" rather than inventing.
Other use cases
For HR & People Ops teams
AI for HRFor sales & RevOps teams
AI for salesFor marketing & content teams
AI for marketingFor legal & compliance teams
AI for legalFor knowledge managers & ops
AI for knowledge managementFor pre-sales & sales teams
AI for RFPsFurther reading: connecting AI to your internal documents.
Give your AI the memory of your company
Connect your sources, run your first search — no credit card, in under 5 minutes.
