How Knowledge Pulse works
A knowledge base decays silently: information ages, topics go missing, documents contradict each other. Knowledge Pulse audits all of this automatically, gives you a clear score, and tells you exactly what to fix.
The problem
A bad AI answer always comes from bad data.
Your AI assistants are only as good as your knowledge. If a procedure is outdated or two documents contradict each other, the AI will answer confidently… and wrong. The problem is that nobody notices until it's too late.
Stale information
A 2023 policy still cited as current.
Gaps
Common questions with no documented answer.
Contradictions
Two documents that say the opposite of each other.
The mechanism
A continuous improvement loop
Knowledge Pulse runs four steps continuously. Every document you add or update restarts the loop — your score evolves in real time.
Analyse
Knowledge Pulse scans your public site and connected sources, understands your business and industry, then inventories what you already have.
Score
It computes a maturity score from 0 to 100 and a level from 1 to 5, broken down across six dimensions (coverage, structure, quality, governance…).
Detection
It surfaces what's missing, what's outdated and what's contradictory — the blind spots no one catches by eye.
Recommendations
It proposes prioritised objectives (P1/P2/P3) and ready-to-fill templates to close the gaps. As soon as a document is validated, the score recalculates.
What the score measures
Six dimensions, one clear score
Each dimension carries a weight in the overall score. You see exactly where you're strong and where to focus.
Content coverage
25%Are all your key topics documented? Based on completed templates and document volume.
Structure
20%Does your knowledge span all areas, tackling the priorities first?
Quality
20%Are your documents complete, titled, recent and usable?
Governance
15%Are your documents kept up to date regularly?
Accessibility
10%Do your contents serve customers as well as internal teams?
Analytics
10%Do you track usage and feedback on your knowledge?
Maturity levels
Five levels, from chaos to excellence
Knowledge Pulse places your base on a proven maturity model. You know where you stand, and what the next step is.
Level 1
Initial
Ad-hoc, reactive
Level 2
Developing
Basic structure
Level 3
Defined
Standardised
Level 4
Managed
Measured & optimised
Level 5
Optimised
Continuous improvement
What you get
Not just another report. An action plan.
A living score
Updated with every document, to track progress over time.
A prioritised roadmap
Actions ranked P1/P2/P3 by their real impact on your score.
Ready-to-fill templates
Created in one click to close each gap, without starting from scratch.
Reliability alerts
On contradictions and stale content, before the AI uses them.
Frequently asked questions
What do I need to start? −
Just your website address. The first audit is based on your public pages and arrives in minutes. You can then connect internal sources (Notion, Drive, Confluence…) for a full analysis.
Is my internal data analysed without my consent? −
No. The initial audit only touches your public site. Internal sources are analysed only after you explicitly connect them, and stay isolated and EU-hosted.
Does the score update on its own? −
Yes. Every document added or updated restarts the loop and recalculates your score. You see progress in real time, without re-running an audit manually.
Who is Knowledge Pulse for? −
Operational teams — CS, HR, RevOps, Finance — who want reliable knowledge without becoming documentation experts. No technical skills required.
Run your first audit for free
Enter your website and get your maturity score in minutes. No credit card.
