For Customer Success teams
Everything your company knows about this customer, before every conversation.
Ragnight brings together what was said and decided in your emails, calls, tickets and CRM. It answers you with the sources.
- Sourced answers, verifiable in one click
- Access rights respected
- Data at rest hosted in France
The product in action
One question, an answer with its sources
Email, call, ticket: every statement cites where it came from, and opens in one click.
Five situations you already know
01
Which customers need me today?
Ask Ragnight the question: it searches your connected CRM, emails and tickets for the customers waiting on a reply, the ones who just raised a problem, and the ones nobody has reached out to in too long.
“Managing 60 accounts no longer means watching all 60 of them, all the time.”
02
The portfolio review
Before your review, ask Ragnight to gather what changed across your accounts from your connected sources: open topics, pending commitments, accounts that are moving, accounts that have gone quiet.
“The review finally helps decide what to do next, instead of reconstructing what happened.”
03
The renewal in 30 days
Ask Ragnight to bring together the customer's last few months from your connected meeting notes, emails and tickets: issues raised, open requests, commitments made, recurring topics.
“You find out what could complicate the renewal before the conversation even starts.”
04
The forgotten promise
Ragnight finds the commitments made in your connected emails and meeting notes, and surfaces the ones that show up nowhere as handled.
“Your customer no longer has to remind you what you promised them.”
05
The account that depends on four teams
From your connected sources, Ragnight brings together the status of every open topic on the account, whichever team owns it.
“When your customer asks ‘where do things stand?’, you answer for the whole company.”
A specific support issue? See the Support page
How it works
Choose your sources
You decide what Ragnight can read.
Ask your question
For example: “Where do things stand with this customer?”
Verify in one click
Every answer links back to its source, and Ragnight says when it cannot find the information instead of making one up.
Ragnight reads your CS tools.
You don't change any of them.
CRM
Calls
Messaging
Calendar
Projects
Documents
Missing a tool? Let's talk about it during the demo. An API can also add documents to it.
See all integrationsCalculator
How much time would this change, for your team?
Adjust the sliders to your own numbers. The calculation runs in your browser, nothing is sent anywhere.
Per CSM, each week
Preparing for meetings
Handling emails
Searching for a document
Coordinating with other teams
What this represents
0
hours per year
0 h
hours per week
0
euros per year
0
full-time equivalent
This is a calculation model, not a measurement. The gains are realistic estimates, to confirm against your own data. The other starting values are examples.
Security, data and access
The three questions that come up the most.
Where is my data?
Your documents are hosted at rest in France (Scaleway, Paris). The AI model is chosen per organization, with a direct European embedding option.
Who can see what?
Your tools' access rights are applied inside the query itself, before the results are capped, not in a filter after the fact: a document someone cannot open does not appear in their answers.
Can we get our data out?
Every document, answer or note can be exported back out, in common open formats (Markdown, PDF, DOCX, XLSX, CSV, PPTX depending on the content). There is no one-click full account export today.
The same question, two CSMs
Why did we give this account a 20% discount?
Why did we give this account a 20% discount?
Same question, same moment: the account only enters the search for someone with access to its knowledge base.
Frequently asked questions
I already have a CRM and Intercom, does Ragnight replace them?
No, it reads them and cites the origin of every answer.
How can I be sure the answer is correct?
Every source opens in one click, and Ragnight says when it cannot find the information instead of making one up, without promising zero errors.
Where does my customers' data go?
It stays hosted at rest in France, in the knowledge bases you choose, under your tools' own access rights applied to the search.
How do we get started?
You choose the sources to connect, then ask your first questions on your own data. We set the schedule together during the demo.
Another question? Ask it during the demo
